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Contact Us


(03) 9306 8366 






(03) 9306 7022 



2 Pearl Street

Glenroy VIC 3046 

Frequently Asked Questions

Get the answers to the most frequently asked questions about our centre...



How do I enrol my child?

Contact Us on 03 9306 8366



How do I arrange to see the centre?

Contact Us on 03 9306 8366 or contact us to visit the centre for a tour and to meet the educators in your child’s room.



Can I put my child on the waitlist if they are not born yet?

And how long should I expect to wait for a place for my child?

Yes, you can enrol your baby and join our waiting list as soon as you know you are expecting. At different times of the year, our centre can become very busy, so it is best to discuss expected waiting times with our Centre Director.



When offered a position at the centre, how long do I have to accept or decline the offer?

We understand the busy lives of families and so we allow 5 working days for you to accept an enrollment offer.



Is there a minimum number of days required for enrolment?

We have no minimum days but recommend a two day minimum for all children. This is so that your child can become familiar and comfortable whilst at the centre as part of their regular routine. We also find that your child’s developmental experience will be enhanced when they visit the centre for 2 or more days during the week.



Is there an orientation program for new children and families?

Our centre has an orientation process that is tailored to suit each child and family allowing you and your child to become familiar with and comfortable in our centre. Please speak with our Director about what your orientation process will involve.



Can I book my child in for an extra day above my normal days?

Yes, we encourage you to contact us and providing we have a place, this can be arranged.



What happens if my child is sick?

If your child wakes up sick in the morning, please keep your child at home to reduce the risk of the illness spreading to other children and educators at the centre. If your child becomes ill whilst in our care, we will contact you or if your child is very unhappy or unsettled, we will call you. In some cases, your child may need a medical clearance before resuming care. When your child has a high temperature or is vomiting or has diarrhoea they will be required to remain away from the centre until 24 hours after the last symptom. 



What are the educator to child ratios?

At Pearl Street, we operate with the required ratios of 1 educator to 4 children under the age of 3 and 1 educator to 11 children over the age of 3. We also maintain the correct number of educator qualification requirements.



Do you provide programs that will prepare my child for school?

Yes, our centre offers an excellent school readiness program not only preparing your child academically but also socially and emotionally for the challenges of starting at school. Our curriculum covers a number of key learning areas including numeracy and literacy. Our Kindergarten Program is taught by a fully qualified Kindergarten Teacher.



What is included in the daily fee?

The daily fee is all inclusive covering meals, snacks, sunscreen and bedding. For babies, we ask families to supply formula or breast milk until your child is eating solids and able to enjoy the centre meals, and cows milk. Families are requested to supply nappies for their child.


Your fees pay for:

  • High quality, affordable care from qualified educators
  • Multi-culturally suitable and nutritionally balanced meals
  • A kindergarten program for 4 to 5 year olds that is taught by a fully qualified Teacher
  • Centre Incursions



How do I pay my fees?

 Fees are required to be paid one week in advance with the first payment being drawn within the first week that your enrolment commenced. Families can choose between weekly and fortnightly payments by either direct deposit or remittance via EFT.  We have a policy of no cash payments



Am I eligible for the Child Care Subsidy?

The Child Care Subsidy is different for every family and determined by the Government. We encourage you to contact the Family Assistance office to see what Subsidy entitlement is available to your family.


See the following link:education.gov.au/childcare